Policy & Security
Innovations Building Services LLC is committed to maintaining the highest standards of compliance, security, and transparency across all operations nationwide.
1. Privacy Policy
Effective Date: January 1, 2026
Innovations Building Services LLC (“IBS,” “we,” “our,” or “us”) respects the privacy of our clients, service providers, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
Information We Collect
- Personal Information: Name, email address, phone number, company name, job title, and mailing address provided through our contact forms, quote requests, or service agreements.
- Business Information: Facility details, square footage, number of locations, industry type, and service requirements submitted through our Request a Quote form.
- Technical Information: IP address, browser type, operating system, referring URLs, and browsing behavior collected automatically through cookies and analytics tools.
- Employment/Vendor Information: Qualifications, certifications, insurance documentation, and background check data submitted through our Vendor Opportunities application.
How We Use Your Information
- To provide, maintain, and improve our facility maintenance services
- To respond to inquiries and process service requests
- To communicate about service updates, scheduling, and billing
- To evaluate and onboard service provider partners
- To comply with legal obligations and enforce our agreements
- To improve our website functionality and user experience
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Vetted service provider partners who perform services on our behalf
- Insurance carriers and legal counsel as required
- Government authorities when required by law or legal process
- Third-party analytics providers (in anonymized/aggregated form only)
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client records are retained for a minimum of 7 years following the termination of services.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at jmontalvo@innovationsbuildingservices.com.
2. Security Policy
IBS implements comprehensive security measures to protect client facilities, data, and assets.
Physical Security
- Background Checks: All service providers undergo thorough background screening, including criminal history, identity verification, and employment history checks prior to assignment.
- Key & Access Control: Strict key management protocols with documented chain-of-custody procedures for all facility access credentials.
- Supervised Operations: All cleaning operations are supervised with documented quality inspections and incident reporting procedures.
- Uniformed Personnel: All service providers are required to wear IBS-branded identification and uniforms while on client premises.
- Restricted Area Compliance: Personnel are trained to respect and comply with all restricted area designations within client facilities.
Data Security
- Encryption: All data transmitted through our website is encrypted using SSL/TLS protocols (256-bit encryption).
- Access Controls: Role-based access controls limit data access to authorized personnel only.
- Secure Storage: Client data is stored on secure, access-controlled servers with regular security audits.
- Incident Response: We maintain a documented incident response plan to address any security breaches promptly and transparently.
- Employee Training: All staff receive annual cybersecurity awareness training.
3. Insurance & Liability Coverage
IBS and all approved service providers maintain comprehensive insurance coverage to protect our clients:
- General Liability Insurance: Minimum $1,000,000 per occurrence / $2,000,000 aggregate
- Workers’ Compensation Insurance: As required by state law in all 50 states
- Commercial Auto Insurance: Minimum $1,000,000 combined single limit
- Umbrella/Excess Liability: Additional coverage available upon request
- Professional Liability (E&O): Coverage for errors and omissions in service delivery
- Janitorial/Pollution Liability: Coverage for chemical-related incidents and environmental claims
Certificates of Insurance (COI) are provided to all clients upon request and prior to commencement of services. Additional insured endorsements are available.
4. Compliance & Regulatory Standards
IBS maintains compliance with all applicable federal, state, and local regulations:
- OSHA Compliance: Full compliance with Occupational Safety and Health Administration standards for workplace safety, chemical handling, and hazard communication.
- EPA Compliance: Adherence to Environmental Protection Agency guidelines for cleaning chemicals, waste disposal, and green cleaning practices.
- ADA Compliance: Services and website designed to meet Americans with Disabilities Act accessibility standards.
- HIPAA Compliance: Healthcare facility cleaning operations comply with Health Insurance Portability and Accountability Act requirements for protected health information.
- FERPA Compliance: Education facility operations comply with Family Educational Rights and Privacy Act requirements.
- State Licensing: All required state and local business licenses and permits are maintained in every jurisdiction where we operate.
- E-Verify: We participate in the E-Verify program to confirm employment eligibility of all personnel.
- Equal Employment Opportunity: IBS is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
5. Quality Assurance Policy
IBS is committed to delivering consistent, high-quality facility maintenance services:
- Quality Inspections: Regular scheduled and unscheduled quality inspections of all serviced facilities.
- Client Feedback System: Structured feedback collection and response process to ensure continuous improvement.
- Performance Metrics: Key performance indicators (KPIs) tracked for every account including response time, completion rate, and client satisfaction scores.
- Corrective Action Process: Documented corrective action procedures for any service deficiencies identified.
- 100% Satisfaction Guarantee: If you are not satisfied with any service, we will re-clean the area at no additional cost within 24 hours.
6. Environmental & Sustainability Policy
IBS is committed to environmentally responsible facility maintenance practices:
- Green Cleaning Products: Preference for EPA-registered, Green Seal certified, and environmentally friendly cleaning products.
- Water Conservation: Use of low-water cleaning technologies and practices to minimize water consumption.
- Waste Reduction: Proper waste segregation, recycling programs, and responsible disposal of cleaning materials.
- Energy Efficiency: Use of energy-efficient equipment including autonomous robotic cleaning systems.
- LEED Support: Services designed to support clients pursuing or maintaining LEED certification.
7. Service Provider Code of Conduct
All IBS service providers and subcontractors are required to adhere to our Code of Conduct:
- Maintain professional appearance and behavior at all times while on client premises
- Comply with all client facility rules, security protocols, and restricted area designations
- Report any safety hazards, property damage, or security concerns immediately
- Protect client confidential information and proprietary materials
- Refrain from unauthorized use of client equipment, supplies, or facilities
- Maintain required certifications, licenses, and insurance coverage at all times
- Complete all assigned tasks according to IBS quality standards and specifications
- Participate in required training programs and safety briefings
Violations of this Code of Conduct may result in immediate termination of the service provider agreement.
8. Incident Reporting & Response
IBS maintains a structured incident reporting and response protocol:
- 24/7 Emergency Response: Dedicated emergency line for urgent facility issues.
- Incident Documentation: All incidents are documented with detailed reports including photos, witness statements, and corrective actions taken.
- Client Notification: Clients are notified of any incidents within 2 hours of occurrence.
- Root Cause Analysis: Thorough investigation of all incidents to identify root causes and prevent recurrence.
- Insurance Claims Support: Full cooperation and documentation support for any insurance claims arising from incidents.
9. Website Terms of Use
By accessing and using the Innovations Building Services website (innovationsbuildingservices.com), you agree to the following terms:
- All content on this website is the property of Innovations Building Services LLC and is protected by copyright law.
- You may not reproduce, distribute, or modify any content without prior written consent.
- Information provided on this website is for general informational purposes and does not constitute a binding service agreement.
- We reserve the right to modify these terms at any time without prior notice.
- Links to third-party websites are provided for convenience only and do not imply endorsement.
10. Contact Information
For questions, concerns, or requests related to any of our policies, please contact us:
Innovations Building Services LLC
Email: jmontalvo@innovationsbuildingservices.com
Phone: (323) 787-6068
Website: innovationsbuildingservices.com
Last Updated: April 2026. Innovations Building Services LLC reserves the right to update these policies at any time. Changes will be posted on this page with an updated effective date.